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The Bug Genie is free software, and is provided to you free of charge.
If The Bug Genie is valuable to you or your business, please consider making a donation or buying a support contract. Your financial contribution helps us continue development and improve the software you're using.

Troubleshooting

  • [Support contract] Buy a support contract or incident ticket
    Get one now! Your problem will be addressed within 24-48 hours (depending on your support agreement), usually by one of our developers.
  • [FAQ] Browse our compiled list of Frequently Asked Questions
    Use our Frequently Asked Questions-guide and see if your question is already asked and answered.
  • [Manual] Read our users guide
    Before you get started, look through the Users manual for common issues, caveats, tips and tricks.
  • [Chat] Have a chat with us
    Use our live chat to talk and discuss with other users, and sometimes even directly with the developers! IRC: freenode.net/#thebuggenie
  • [Forum] Post your question or comment in the forums
    Our forums are a great place to hang out. Get help quickly in a friendly environment.
  • [Email] Ask the developers
    Use the feedback form (or send us an email at support@thebuggenie.com if you have a support ticket or support agreement)!
  • [Report bug] Report a bug
    If you've discovered a bug, or just want to suggest a new feature, use our online issue tracker. No registration required.

Development

  • [Support contract] Support contracts - development help included!
    Get one now! Did you know that a support agreement also covers development issues and custom development help?
  • [API Docs] Browse the API Documentation
    The API Documentation is the perfect place to get started customising The Bug Genie!
  • [Forum] Post your question or comment in the forums
    You can always post your development-related questions in our forums. Help and get help!

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The Bug Genie - friendly issue tracking and project management since 2002