The Bug Genie ~ Friendly issue tracking support

Read the letter or Make a donation

The Bug Genie relies on user support to keep running.

The Bug Genie is free software, and is provided to you free of charge.

If The Bug Genie is valuable to you or your business, please consider making a donation or buying a support contract. Your financial contribution helps us continue development and improve the software you're using.

Troubleshooting

Buy a support contract or incident ticket
Get one now! Your problem will be addressed within 24-48 hours (depending on your support agreement), usually by one of our developers.
Browse our compiled list of Frequently Asked Questions
Use our Frequently Asked Questions-guide and see if your question is already asked and answered.
Read our users guide
Before you get started, look through the Users manual for common issues, caveats, tips and tricks.
Have a chat with us
Use our live chat to talk and discuss with other users, and sometimes even directly with the developers! IRC: freenode.net/#thebuggenie
Post your question or comment in the forums
Our forums are a great place to hang out. Get help quickly in a friendly environment.
Ask the developers
Use the feedback form (or send us an email at support@thebuggenie.com if you have a support ticket or support agreement)!
Report a bug
If you've discovered a bug, or just want to suggest a new feature, use our online issue tracker. No registration required.

Development

Support contracts - development help included!
Get one now! Did you know that a support agreement also covers development issues and custom development help?
Browse the API Documentation
The API Documentation is the perfect place to get started customising The Bug Genie!
Post your question or comment in the forums
You can always post your development-related questions in our forums. Help and get help!

Dear The Bug Genie users

                            My name is Daniel André Eikeland, I'm the creator of The Bug Genie. Starting in 2002 as a small bug tracker (named BUGS) for a single Linux distribution, The Bug Genie has since grown to become a great issue-tracking and project management platform for all types of software- and non-software-projects. The core team has varied in size - up to a band of four - but this last 6 months I've been the only developer actively working on the project.

                            Like any thriving open source project is supposed to have, there is a great community around The Bug Genie. Contributors are sending patches, changes, and improvements; a growing translation team is providing translations for (currently) 16 different languages in varying stages of completion, and we have an active user forum and chat channel. There are several hundred people dropping by thebuggenie.com every day, and we have several thousand downloads a month. I'm proud at what we've built together.

                            Is The Bug Genie valuable to your business? Do you use it on a daily or weekly basis? If we were to disappear tomorrow, would you miss us?

                            I've done my best to support the growth of it all and keep it going for almost 11 years, but I'm in a situation where I am no longer able to fund this on my own. There is no team or company behind The Bug Genie - the project relies solely on donations and support contract purchases. Please, make a donation or even buy a support contract to help fund continued development and to keep the servers and services running.

                            Thank you for reading this message - it will disappear when you reload the page. If you want to get in touch, drop me an email at zegenie@thebuggenie.com.

                            Sincerely,

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Daniel André Eikeland