Select your support level
Please select which level of support you are interested in. All fees are per month, but yearly billing is available upon request.
* For Basic and Professional support plans, guaranteed response time applies Monday - Friday within business hours (08-20). For Enterprise support plans, guaranteed response time applies 24 / 7, all year.
"Guaranteed response time" is the time from when your email is received and until zegenie studios acknowledges that support personnel is actively investigating your issue.
"Guaranteed response" does not imply a guaranteed solution to your issue, or a solution within the response time.
See the complete Terms of Service for more information.
Why choose a support subscription
Help when you need it
Paid support gives you the security to know you will receive help whenever you need it. No unnecessary waiting, and the answers you get come straight from the experts.
Knowledge base access
All support agreements give you access to a growing library of instructional material, available straight from your account and this site. Your developers, admins and users will love you.
Support open source
zegenie Studios regularly donates to and funds open source projects. By buying a support subscription, you help fund open source - just like The Bug Genie.